Malware Removal Instructions

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Friday, 31 December 2010

How to Remove Easy Scan (Uninstall Guide)

Posted on 10:30 by Unknown
Easy Scan is a rogue application that pretends to be legitimate software, in this case registry cleaner and hard drive optimization program. This rogue program can be installed either manually by a user or unknowingly through the use of other malware and software vulnerabilities, e.g. pdf exploits. Once installed on your computer, Easy Scan will deliberately misrepresent your computer's security status by displaying fake hard drive error message and notifications saying that Windows registry is corrupted or your hard drive is missing. It will also pretend to scan your computer for errors and malcode and. After the fake scan, it will state that it has found 11 critical errors on your computer. Then Easy Scan will state that you need to purchase a full version or register for an annual subscription of the program in order to fix the reported errors. Profit is a primary motivation for creators of this rogue program. Please do not fall victim to Easy Scan. If it has infected your computer then please use the removal instructions below to remove Easy Scan using legitimate anti-malware software and hopefully you should be ok.



Easy Scan is from the same family as HDD Low and Scanner scareware. When running, it will block other applications on your computer. You won't be able to use Task Manager, Registry Editor and some other useful tools as well. If you attempt to launch malware removal programs it will display a fake error message with the following text:
Windows detected a hard drive problem.
A hard drive error occurred while starting the application.
Some examples of the fake problems Easy Scan detects are:
  • Read time of hard drive clusters less than 500 ms
  • 32% of HDD space is unreadable
  • Bad sectors on hard drive or damaged file allocation table
  • Drive C initializing error
  • Data Safety Problem. System integrity is at risk.
  • Registry Error - Critical Error
Easy Scan may come bundled with other malicious software, usually rootkits. Though the rogue program can be removed manually yet there might be other malware installed on your computer. That's why we strongly recommend you to use anti-malware software to remove EasyScan and any related malware from the system. By the way, if you have already purchased this fake program then please contact your credit card company and state that you would like to dispute the charge because Easy Scan is a scam. To remove Easy Scan and related malware, please follow the removal instructions below. If you have any questions, please feel free to ask. Good luck and be safe online!


Easy Scan removal instructions:

1. Open Task Manager (Ctrl+Alt+Delete) or use Process Explorer.
2. Click on the Processes tab.
3. End Easy Scan process, e.g. tGlvsSfrDrd.exe or 158736954.exe.



4. Download TDSSKiller (free utility from Kaspersky Lab) and run it. Remove TDSS rootkit if exist.



5. Download free anti-malware software from the list below and run a full system scan.
  • MalwareBytes Anti-malware 
  • SUPERAntispyware 
  • Spybot S&D 
  • Hitman Pro 3.5 
NOTE: in some cases the rogue program may block anti-malware software. Before saving the selected program onto your computer, you may have to rename the installer to iexplore.exe or winlogon.exe With all of these tools, if running Windows 7 or Vista they MUST be run as administrator. Launch the program and follow the prompts. Don't forget to update the installed program before scanning.

6. New threats appear every day. In order to protect your PC from such (new) infections we strongly recommend you to use ESET Smart Security.


Easy Scan removal instructions (in Safe Mode with Networking):

1. Reboot your computer is "Safe Mode with Networking". As the computer is booting tap the "F8 key" continuously which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode with Networking" and press Enter key. Read more detailed instructions here: http://www.computerhope.com/issues/chsafe.htm


NOTE: Login as the same user you were previously logged in with in the normal Windows mode.

2. Download free anti-malware software from the list below and run a full system scan.
  • MalwareBytes Anti-malware 
  • SUPERAntispyware 
  • Spybot S&D 
  • Hitman Pro 3.5 
NOTE: in some cases the rogue program may block anti-malware software. Before saving the selected program onto your computer, you may have to rename the installer to iexplore.exe or winlogon.exe With all of these tools, if running Windows 7 or Vista they MUST be run as administrator. Launch the program and follow the prompts. Don't forget to update the installed program before scanning.

3. New threats appear every day. In order to protect your PC from such (new) infections we strongly recommend you to use ESET Smart Security.


Easy Scan associated files and registry values:

Files:
  • %Temp%\[SET OF RANDOM CHARACTERS].exe
  • %Temp%\dfrg
  • %Temp%\dfrgr
  • %Temp%\~[SET OF RANDOM CHARACTERS]
  • %Temp%\
  • %Temp%\[SET OF RANDOM CHARACTERS].dll
  • %UserProfile%\Desktop\Easy Scan.lnk
  • %UserProfile%\Start Menu\Programs\Easy Scan\
  • %UserProfile%\Start Menu\Programs\Easy Scan\Easy Scan.lnk
  • %UserProfile%\Start Menu\Programs\Easy Scan\Uninstall Easy Scan.lnk
%Temp% refers to:
C:\Documents and Settings\[UserName]\Local Settings\Temp (in Windows 2000/XP)
C:\Users\[UserName]\AppData\Local\Temp (in Windows Vista & Windows 7)

%UserProfile% refers to:
C:\Documents and Settings\[UserName]\ (in Windows 2000/XP)
C:\Users\[UserName]\ (in Windows Vista & Windows 7)

Registry values:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "[SET OF RANDOM CHARACTERS]"
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "[SET OF RANDOM CHARACTERS].exe"
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Tuesday, 28 December 2010

How to Remove Full Scan (Uninstall Guide)

Posted on 15:17 by Unknown
Full Scan pretends to be a disk defragmenter program but actually it's a piece of malware that reports fake infections and hard drive errors. This rogue program is promoted via trojan downloaders and it is similar to the HDD Low malware in appearance. It uses deceiving methods to trick users into paying for the fake or simulated removal of malware and system errors. Once installed, Full Scan will alert you with the fake or simulated detection of hard drive and Windows registry problems. It finds the same hard drive problems (11) on different computers. Some examples of the fake problems it detects are:
  • Read time of hard drive clusters less than 500 ms
  • 32% of HDD space is unreadable
  • Bad sectors on hard drive or damaged file allocation table
  • Drive C initializing error
  • Data Safety Problem. System integrity is at risk.
  • Registry Error - Critical Error
What is more, it will block nearly all programs on your computer and display an error message saying, "Windows detected a hard drive problem. A hard drive error occurred while starting the application." It will display fake notifications from your Windows task bar as well. As you can see, Full Scan is nothing more but a scam. Besides, this program pops up on the computer screen and stars scanning the system without user's permission. And some of the fake alerts you may see while your PC is infected with this malware are ridiculous, let's say the one saying that your hard drive is missing. It sounds bad but it can't be true; otherwise your PC wouldn't work. Just like the fake errors messages, these alerts were designed to scare you into purchasing the program and should be ignored. If you find that your computer is infected with a program called "Full Scan" then you should follow the removal instructions below to remove Full Scan and any related malware from your computer as soon as possible. You can remove it manually but it would be a lot better idea to use anti-malware software because Full Scan rogue may come bundled with rootkits and other malware. Last, but not least, if you have already purchased it, then you should contact your credit card company and dispute the charges. Good luck and be safe online!


Full Scan removal instructions:

1. Open Task Manager (Ctrl+Alt+Delete) or use Process Explorer.
2. Click on the Processes tab.
3. End Full Scan process, e.g. jhGdrgHsr.exe or 18428423.exe.



4. Download TDSSKiller (free utility from Kaspersky Lab) and run it. Remove TDSS rootkit if exist.



5. Download free anti-malware software from the list below and run a full system scan.
  • MalwareBytes Anti-malware 
  • SUPERAntispyware 
  • Spybot S&D 
  • Hitman Pro 3.5 
NOTE: in some cases the rogue program may block anti-malware software. Before saving the selected program onto your computer, you may have to rename the installer to iexplore.exe or winlogon.exe With all of these tools, if running Windows 7 or Vista they MUST be run as administrator. Launch the program and follow the prompts. Don't forget to update the installed program before scanning.

6. New threats appear every day. In order to protect your PC from such (new) infections we strongly recommend you to use ESET Smart Security.


Full Scan removal instructions (in Safe Mode with Networking):

1. Reboot your computer is "Safe Mode with Networking". As the computer is booting tap the "F8 key" continuously which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode with Networking" and press Enter key. Read more detailed instructions here: http://www.computerhope.com/issues/chsafe.htm


NOTE: Login as the same user you were previously logged in with in the normal Windows mode.

2. Download free anti-malware software from the list below and run a full system scan.
  • MalwareBytes Anti-malware 
  • SUPERAntispyware 
  • Spybot S&D 
  • Hitman Pro 3.5 
NOTE: in some cases the rogue program may block anti-malware software. Before saving the selected program onto your computer, you may have to rename the installer to iexplore.exe or winlogon.exe With all of these tools, if running Windows 7 or Vista they MUST be run as administrator. Launch the program and follow the prompts. Don't forget to update the installed program before scanning.

3. New threats appear every day. In order to protect your PC from such (new) infections we strongly recommend you to use ESET Smart Security.


Full Scan associated files and registry values:

Files:
  • %Temp%\[SET OF RANDOM CHARACTERS].exe
  • %Temp%\dfrg
  • %Temp%\dfrgr
  • %Temp%\~[SET OF RANDOM CHARACTERS]
  • %Temp%\
  • %Temp%\[SET OF RANDOM CHARACTERS].dll
  • %UserProfile%\Desktop\Full Scan.lnk
  • %UserProfile%\Start Menu\Programs\Full Scan\
  • %UserProfile%\Start Menu\Programs\Full Scan\Full Scan.lnk
  • %UserProfile%\Start Menu\Programs\Full Scan\Uninstall Full Scan.lnk
%Temp% refers to:
C:\Documents and Settings\[UserName]\Local Settings\Temp (in Windows 2000/XP)
C:\Users\[UserName]\AppData\Local\Temp (in Windows Vista & Windows 7)

%UserProfile% refers to:
C:\Documents and Settings\[UserName]\ (in Windows 2000/XP)
C:\Users\[UserName]\ (in Windows Vista & Windows 7)

Registry values:
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "[SET OF RANDOM CHARACTERS]"
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "[SET OF RANDOM CHARACTERS].exe"
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      • How to Remove Easy Scan (Uninstall Guide)
      • How to Remove Full Scan (Uninstall Guide)
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